Field Service

Whether it’s help with installation or troubleshooting, PAL service professionals are here to help.
Our goal is to satisfy your jobsite needs immediately, not days or weeks later.

Click for Assistance or call (713)-946-4343

Contractor Convenience

Product Testing

All PAL fixtures are tested after assembly for proper operation prior to packaging and shipment, saving you time and money on the jobsite.

Secure Packaging

PAL products are bulk packaged: material is cartoned, shrink-wrapped, and then palletized to help prevent freight damage – virtually eliminating annoying freight claims and thus further saving you time and money.

Package Labeling Second to None

PAL employs a clear and concise carton labeling system that communicates to the Contractor exactly what is in the shipment they receive. Labels include information such as fixture quantities, product catalog numbers, and fixture types. In addition, carton labels are often color-coded by installation areas, thus further increasing jobsite clarity and ease of installation.

Job Drawings and Installation Sheets

Every PAL shipment contains job drawings and installation sheets specific to that order. Job drawings show electrical and dimensional information, as well as a complete Bill of Material for the project. Installation sheets save time on the jobsite by offering clear, step-by-step instructions. Note that Installation Sheets may also be downloaded directly from the product pages here on the PAL website

Quick Ship Program

Have a tight deadline? PAL’s Quick Ship Program provides quality craftsmanship, outstanding product performance and personalized customer support, all within a 10 day lead time. For more information, click on the links below:

 Quick Ship Program               Quick Ship Products               Quick Ship Guide

Please call us if you require expedited fixtures or options not currently available in our Quick Ship Program at (713)-946-4343.